Travers
Arfi

Arfi Website Privacy Policy

Hello. This is Travers Tech, LLC the provider and owner of Arfi by Travers Tech ("Arfi") here on https://arfi.ai. Our primary company website can be viewed at https://travers.tech. Here's how we protect your data and respect your privacy, a policy which was last updated on June 17, 2024.

Our role in your privacy

If you are an Arfi customer or subscriber, or just visiting our website, this policy applies to you.

Our responsibilities

If you are a registered Arfi customer or a visitor to our website we act as the"data controller" of personal data. This means we determine how and why your data are processed.

Your responsibilities
  • Read this Privacy Policy
  • If you are our customer, please also check the contracts between us: they may contain further details on how we collect and process your data in the context of our relationship as a service provider and you as a customer.
  • If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorize us to process it on your behalf in accordance with this Privacy Policy.

When and how we collect data

If you are only a visitor to our website, please know that we collect data necessary to further Arfi's services. Sometimes you provide us with data, sometimes data about you is collected automatically.

Here’s when and how we do this:

DATA YOU GIVE
DATA 
WE COLLECT
ACTION

You request a demo of Bearer

We call you

You use Bearer

You receive emails from us

You chat with us for customer support

You opt-in to marketing messages

OPT-IN only
AUTOMATICally
ACTION

You visit our website

We contact you with sales offerings

You request a product directory

You opt-in to marketing emails

You use Arfi as a paying customer

You receive emails from us

You chat with us for customer support

Types of data we collect

Your name, email address, company, company size, etc.

Contact details

Your IP address, browser type and version, time zone setting, operating system and version, device type, etc (commonalities of traffic analytics software such as Google Analytics).

Data that identifies you

Your URL clickstreams (the path you take through our site), pages viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.

Data on how you use Arfi
Read more

We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, etc).

What about really sensitive data?

Arfi is a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not target Arfi at children, and we do not knowingly collect any personal data from any person under 16 years of age.

What about children’s data?

How and why we use your data

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

Keeping Arfi Running

Processing payments.

Establishing Communications

Sales outreach strictly to establish initial contact.

Customer Support

Notifying you of any must-know changes to our service, solving issues via live chat support, phone or email including any bug fixing impacting your continued use of our services.

Marketing Purposes

Sending you emails and messages about new features, products and services, and content.

Read more

Your privacy choices and rights

YOUR CHOICES

If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.

You can choose not to provide us with personal data

You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use Arfi but certain services may not work as intended, however we do not anticipate this will be an issue.

You can turn off cookies in your browser by changing its settings

We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at christopher+arfi@travers.tech

You can ask us not to use your data for marketing
Your Rights

You can exercise your rights by sending us an email at christopher+arfi@travers.tech

This includes the right to ask us supplementary information about:

  • The categories of data we’re processing
  • The purposes of data processing
  • The categories of third parties to whom the data may be disclosed
  • How long the data will be stored (or the criteria used to determine that period)
  • Your other rights regarding our use of your data

Know, in the spirit of transparency, we have already done our best to answer these questions within this policy. We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for any reason.

You have the right to access information we hold about you

You can object to us using your data for profiling you or making automated decisions about you. We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the only circumstances in which we will do this is to provide the Arfi service to you.

You have the right to make us correct any inaccurate personal data about you

We will give you a copy of your data in CSV so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.

You have the right to port your data to another service

You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Arfi.

You have the right to be "forgotten" by us

How secure is the data we collect?

We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.

And please remember:

  • You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure
  • If you believe your privacy has been breached as it pertains to Arfi, please contact us immediately at christopher+arfi@travers.tech

How long do we store your data?

We will archive and stop actively using any personal identifiable information about you within 12 months from the last time you used Arfi. We will delete your personal data from our archives no later than 6 years from the last time you used Arfi or as agreed with you in a separate contract.

In the event of an acquisition, merger, or sale of Arfi, your personal data may be transferred to the new owners. We will ensure that any such transfer is handled securely and in compliance with existing privacy laws. The new entity will continue to respect and protect your data as we have. You will be notified of any significant changes to the Privacy Policy or your data rights following an acquisition.

Third parties who process your data

Tech businesses like ours often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.

When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy. Any data transfers we make are encrypted and generally consist of insensitive personal data.

Read more

Here are the details of our main third-party service providers, and what data they collect or we share with them, where they store the data and why they need it:

Infrastructure
Amazon Web Services, Inc
Privacy Policy
Data collected or shared
  • Contact details
  • Metadata from your source code
  • Data that identifies you
Purpose

This is a web hosting provider: we use it to store data you generate by using the service securely in the cloud.

Place of processing

EU (Ireland)

SERVICE PROVIDER
Data collected or shared
Purpose
Place of processing

Alphabet, Inc.

Privacy Policy
  • Contact details
  • Data we supply to you strictly as part of our services
  • Data that identifies you

We use this hosting provider to store data you generate by using the service securely in the cloud, as well as data generated by your target customers.

US

Webflow, Inc.

Privacy Policy
  • Contact details

We use this service to build our website and services.

US

Communications
Intercom, Inc.
Privacy Policy
Data collected or shared
  • Contact details
  • How you use Bearer
  • Cookies
Purpose

We use this service for customer communications, user interaction and helpdesk assistance.

Place of processing

US

Outreach, Inc.
Privacy Policy
Data collected or shared
  • Contact details
  • How you use Bearer
Purpose

We use this service for customer communications.

Place of processing

US

Salesforce, Inc.
Privacy Policy
Data collected or shared
  • Contact details
  • How you use Bearer
Purpose

We use this service for customer communications, user interaction and helpdesk assistance.

Place of processing

US

Twilio, Inc.
Privacy Policy
Data collected or shared
  • Contact details
  • How you use Bearer
Purpose

We use this service for sending, storing and tracking emails.

Place of processing

US

SERVICE PROVIDER
Data collected or shared
Purpose
Place of processing
  • Contact details

We use this service for customer communications.

US

Alphabet, Inc.

Privacy Policy
  • Contact details

We use this service for customer communications.

US

Zapier, Inc.

Privacy Policy
  • Contact details, customer data

We use this service to automate tasks like sending emails or transmitting necessary data.

US

Payments (Depending on your Payment Terms)
Stripe, Inc.
Privacy Policy
Data collected or shared
  • Contact details
  • Financial information
Purpose

This service processes payments for us.

Place of processing

EU & US

SERVICE PROVIDER
Data collected or shared
Purpose
Place of processing

Stripe, Inc.

Privacy Policy
  • Contact details
  • Financial information

This service processes payments for us.

EEA & US

Cookies

We use Google Analytics to carry out our website measurement.

When you interact with Arfi as a user, we (and these third parties) will issue cookies unless you adjust your browser settings to refuse them. These may be ‘session’ cookies, meaning they delete themselves when you leave Arfi, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.

How can I block cookies?

You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website may not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.

We personally use and generally recommend a combination of uBlock Origin, Privacy Badger, and ExpressVPN if you want to block cookies, unwanted scripts, and ISPs from tracking you across the web, including on Arfi.

Read more
Which specific tracking software do we use?
Intercom, Inc.
KEY COOKIES

_mkra_ctxt
intercom-id-[TOCOMPLETE]

Purpose

Intercom uses cookies to recognise particular people who have interacted with Intercom through Bearer previously. This may be visitors to our website, Bearer users or counterparties.

You may refuse the transmission of your Information by opting out (contact them directly for more information), however, please note that you will delete the opt-out cookie when you delete your cookies in your browser settings.

SERVICE PROVIDER
Purpose

Google Analytics

Google Analytics is used for anonymized website tracking.

Google Search Console

Google Search Console is used to ensure all pages of the Arfi website are properly indexed by search engines.

LeadForensics

LeadForensics is used to better identify and understand our website visitors.